9th Annual
Middle East Retail Banking Forum

07 - 09 April 2014, The Address Dubai Marina, Dubai, United Arab Emirates
Sungard Retail Banking | 9th Annual Middle East Retail banking Forum | Fleming Gulf 2014

Event Overview

Sustaining profitability and organizational effectiveness is an organization’s priority. In the service industry, client satisfaction is the ultimate priority. New non-financial companies entering the financial services vertical, it creates a challenge for banks and financial institutions to deliver state of the art client service and innovative products. Today, retail banks are shifting their operating models towards delivering adequate customer service.

Retail banks today are looking at maximizing sales and to achieve high sales volumes and profitability, retail banks will have to invest into customer channels, service quality, customer centricity, building up value added partnerships with the right partners, and diversify your products & services that meet the customer’s requirements.



Number of Sponsors     19 Countries Represented   23
Number of Delegates   177 Participating Speakers   52

Exclusive pre-event speaker interview

Dean Young
Vice President Product Management
SunGard Retail Banking

Click here to download interview pdf

Speakers and Panelists

Sanjoy Sen
Managing Director, Retail Banking Asia-Pacific
Suvo Sarkar
General Manager – Retail Banking & Wealth Management
Emirates NBD PJSC
Asad Batla

Asad Batla
Head of Consumer Banking
Bank Nizwa


Dean M. Proctor
Executive General Manager, Retail and Consumer Banking
The Commercial Bank of Qatar QSC
Suresh Bajpai
Suresh Bajpai
Head of Retail Banking
Doha Bank

Rana Zeeshan Saleem
Head of Personal Banking and KSA Retail
Emirates NBD PJSC

Key Reasons to Attend

  • Retail Banking Transformation – From Core Banking to Digital Banking
  • Embedding Innovation as part of your Bank’s Strategy
  • Implementing Customer Focused Models
  • Thinking Out of the Box to Acquire & Retain your Customers
  • Direct Banking & Channel Innovation
  • Building Trust in your Digital Relationship Strategy

Reviews from the Previous Edition

“Year on year this conference has become a high quality learning platform. It is now providing greater service to the financial landscape of the Gulf and related markets!” Mujtaba Naqvi, General Manager Retail Business Planning & Development , HBL (Habib Bank)
“The best banking event in the region. A high profile gathering of decision makers from leading and upcoming banks in the Middle East. Thank you to the team of Fleming Gulf for organizing a fantastic forum. Great Job and look forward to come back again next year.” Khalil Khodr, Chief Executive Officer, VIRTECH – Virtual Technologies
“Never underestimate the learning curve, I went away with 20 action points and learnt of a great initiative I am taking back with me.” Gary Mond, Head of Personal Banking, Al Khalij Commercial Bank (al khaliji) QSC
“The Annual Middle East Retail Banking Forum provides senior-level executives with the perfect mix of thought leadership and networking.” Ernest Clark ; Senior Director, Marketing - Europe, Middle East & Africa, FICO
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Contact Us
Sanjay Felming Gulf 1 Sanjay Swamy
Marketing: Finance
+ 971 4609 1570
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Platinum Sponsor
Lead Analytics Partner
Dun & Bradstreet (D&B) | Lead Analytics Partner | 9th Middle East Retail Banking Forum | Fleming Gulf |
Premium Gold Sponsor
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Gold Sponsors
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Premium Silver Sponsor
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Silver Sponsors
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Premium Bronze Sponsor
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Bronze Sponsors
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Associate Sponsor

Supporting Sponsor
Bank Nizwa | Sponsors|9th Annual Middle East Retail Banking Forum
Event Partners
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For Information regarding
sponsorship & exhibit opportunities
please contact email or call + 971 4609 1570