Customer Experience Management for Financial Services
11-12th February 2013
- Transformation of Financial Institutions into a Money & Information Business in the Social Era
- Customer Experience Lessons from the Hospitality Industry
- Customer Experience in the Financial Services Arena: How to Get Started and make it stick.
- Outsourcing Call Centre Service, Is it a Smart Choice ?
- The Future is Digital: Beyond Branches,Go Mobile
to find out more:KLFC14_M.pdf
i) What actually makes a good customer service, is it only the people ?
12th February 2013
i) Should the Industry rely on self service channels or more on to real time live agents to provide a better experience to the customer
ii)Change through time- the evolution of the customer experience and the future
Networking Cocktail Sessions : 11th February 2013
+603 2272 5352