Customer Experience Management for Financial Services

11 - 12 February 2014, Kuala Lumpur, Malaysia

Customer Experience Management for Financial Services
11-12th February 2013

A two day conference programme which will feature top notch industry leaders, interactive panel discussions, round tables, and a networking cocktail reception.
 
Key Topics
  • Transformation of Financial Institutions into a Money & Information Business in the Social Era
  • Customer Experience Lessons from the Hospitality Industry
  • Customer Experience in the Financial Services Arena: How to Get Started and make it stick.
  • Outsourcing Call Centre Service, Is it a Smart Choice ?
  • The Future is Digital: Beyond Branches,Go Mobile

         to find out more:KLFC14_M.pdf

Panel Discussions

11th February 2013

i) What actually makes a good customer service, is it only the people ?

12th February 2013

i) Should the Industry rely on self service channels or more on to real time live agents to provide a better experience to the customer

ii)Change through time- the evolution of the customer experience and the future

 

Networking Cocktail Sessions : 11th February 2013

Time to Show
Contact Us
 Emerson-Dinesh07
 Emerson Dinesh
Marketing Executive
+603 2272 5352
Silver Sponsor
Infobip-logo-CYMK
Endorsers
CIFA
 
Official Associate Partner
ccma logo-new.JPEG
Official Supporting Organization
ccam-logo 
Download Agenda
Get Short Agenda