Customer Experience Management for Financial Services

11 - 12 February 2014, Kuala Lumpur, Malaysia
We would like to thank all participants and partners for making it to Customer Experience Management for Financial Services such a wonderful event.
If you have any feedback, question or you are just already looking forward to what we are preparing for you in 2014, don’t hesitate to contact us This e-mail address is being protected from spambots. You need JavaScript enabled to view it. , we would love to hear from you.
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Key Discussion Topics

  • Transformation of Financial Institutions into a Money & Information Business in the Social Era

  • Customer Experience Lessons from the Hospitality Industry

  • Customer Experience in the Financial Services Arena- How to Get Started and make it stick.

  • Outsourcing Call Centre Service, Is it a Smart Choice?

  • The Future is Digital: Beyond Branches, Go Mobile

Benefits of Attending

  • Hear from industry experts on CEM in financial services
  • Learn to create sustainable and profitable customer relationship

  • Understand the advantages and learn how to exploit CEM

  • Discover the potential of digital banking revolution

  • Glean the latest views & forecasts of like minded experts from the Financial Services industry

Summit Overview

The Customer Experience Management for Financial Services will unlock every possible questions and doubts in order to understand the drivers and growth to maximise profit and increase efficiiency in financial services. Leading market practiitioners will give ttheir insights on key trends, challenges and opportunities to learn how to dynamically guide customers to the right channel to achieve their goals, and yours. The agenda is packed with indepth real life case studies of ongoing and completed projects, keynote presentations and interactive panel discussions.

Advisory Panel                          

  • Alexander Martinus Christian
    Head of Customer Insights & Strategy,
    Allianz Indonesia

  • Beatrix Santi Anugrah
    Head of Private Banking Department, Bank Mandiri Indonesia

  • Kevin Goodburn
    Senior Vice President & Head of Customer Experience
    First Gulf Bank, Abu Dhabi

  • Mark Magnacca
    Chief Marketing Officer, Gulf Bank Kuwait, Kuwait

  • Michelle Liew
    Head of Customer Advocacy Service Quality,
    United Overseas Bank, Malaysia

  • Roderick Banico
    CIO,BPI Globe Banko, Inc, Phillipines

Who will you meet ?

Chief Officers | Directors | Vice Presidents | Senior Managers | Managers of Consumer Banking | Islamic Banking | Commercial Banking | Retail Banking |Corporate Banking | Product Development | Business Development | Distribution Channel | Business Intelligence | Marketing | Customer ServiceIT Infrastructure | Insurance Company.

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Contact Us
 Emerson Dinesh
Marketing Executive
+603 2272 5352
Silver Sponsor
Official Associate Partner
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Official Supporting Organization
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